Refund Policy

1. What This Policy Covers

Mosali is a subscription service. This policy explains when a payment can be refunded, how to cancel, and what your rights are as a consumer in the European Union.

It applies to subscriptions purchased through our website. Payments are processed by Stripe; we never hold your card details.

2. Cancelling Your Subscription

You can cancel at any time from your account page. Cancellation takes effect at the end of the period you have already paid for:

• You keep full access until that period ends
• You are not billed again
• Documents you have already created remain in your account

Cancelling does not delete your account. To have your data erased, see the "Your Rights" section of our Privacy Policy.

3. Right of Withdrawal

As a consumer in the European Union you have 14 days to withdraw from a distance contract without giving a reason.

Because Mosali is digital content supplied immediately, you are asked at checkout to confirm that you want access to begin straight away and that you acknowledge losing the right of withdrawal once it does. If you have not generated or downloaded a document, we will refund the payment in full within those 14 days regardless.

To withdraw, email us at admin@nevolut.com from the address on your account.

4. Refunds Outside the Withdrawal Period

We will refund a payment where:

• You were charged after cancelling
• You were charged more than once for the same period
• A fault on our side prevented you from using the service for a significant part of the period

We do not generally refund a period that has been used, and we do not refund on the basis of a job application's outcome — we provide the tools, not the result.

5. Free Trials

Where a free trial is offered, its length is stated at checkout. You are not charged during the trial, and cancelling before it ends means you are not charged at all.

6. How to Request a Refund

Email us with the address on your account and the date of the payment. We aim to respond within 24-48 hours, and approved refunds are returned to the original payment method — how long that takes after we issue it is your bank's timing, typically 5 to 10 working days.

7. Policy Updates

We may update this policy. Changes apply to payments made after they are published, never retroactively.